James Williams

Former COO at Shopify (2014-2020) where I scaled operations from 200 to 5,000+ employees across 15 countries. I help founders build operational infrastructure that doesn't break as they scale. My focus areas: - Process design and automation - Cross-functional team coordination - Customer success operations - Supply chain and logistics - International expansion I've worked with 15+ startups navigating the chaos of hypergrowth. I typically spend 12-18 hours per week with 2-3 companies, focusing on building systems that scale. Ideal for Series B-D companies in e-commerce, marketplace, or logistics experiencing growing pains.